Summary:
In this episode of The Agency Hour Podcast, Troy Dean welcomes Lawrence Wong and Joel Keddie, co-founders of VA Hub PRO, a virtual assistant (VA) agency that connects digital agencies with highly skilled VAs trained in platforms like GoHighLevel, Zapier, Closedbot, and more. Lawrence and Joel share their journey from being scammed multiple times when hiring VAs to building a trusted VA agency that helps agencies scale effectively by focusing on specialized talent.
Lawrence and Joel delve into the common pitfalls agencies face when trying to delegate tasks and highlight the importance of hiring VAs with focused expertise, rather than relying on one person to handle multiple roles. By fostering a proactive, supportive company culture, they’ve created a VA team that operates as an extension of their clients' businesses, driving growth and efficiency.
Troy and his guests also discuss how leveraging automation platforms like GoHighLevel and tools like Closedbot can significantly enhance agency workflows, freeing up time for strategic work. They explore how pairing VAs with account managers can help agencies scale by relieving the burden of technical tasks and improving client satisfaction.
This episode is filled with practical advice for agency owners looking to delegate effectively, build a remote team, and scale their business. Lawrence and Joel’s experience offers valuable lessons for any agency aiming to overcome bottlenecks and unlock growth through virtual assistants and automation.
Whether you're struggling to let go of day-to-day tasks, seeking the right VA to support your business, or looking to integrate automation tools like GoHighLevel, this episode provides a wealth of actionable insights and expert guidance to help your agency grow efficiently.
What You Will Learn:
- Avoiding VA Hiring Pitfalls: Learn the common mistakes agencies make when hiring virtual assistants and how to avoid them, ensuring you build a reliable and skilled remote team from the start.
- Delegation Strategies for Scaling: Discover why specialized VAs are the key to growing your agency, and how focusing on the right roles—like account managers and GoHighLevel experts—can streamline your operations.
- Building a Proactive VA Team: Understand how to foster a culture of accountability and proactivity within your VA team, ensuring they take ownership of tasks and contribute to your agency’s success.
- The Power of Automation Tools: Explore how platforms like GoHighLevel and Closedbot can transform your workflow, reduce manual tasks, and allow your team to focus on more strategic client work.
- Finding the Right VA Fit: Lawrence and Joel share their process for matching agencies with the right VAs, highlighting the importance of communication, training, and cultural fit in building long-term relationships.
- How to Scale Without Micromanaging: Learn practical tips on how to let go of day-to-day tasks and trust your VA team, while still maintaining oversight and ensuring tasks are done efficiently.
- The Future of Agency Operations: Get insights into the evolving role of VAs and automation in the digital agency space, and how these tools will continue to shape the future of client service delivery.
- Proactive Client Management: Find out how pairing VAs with account managers can enhance client relationships, improve satisfaction, and allow you to handle more clients without the overwhelm.
- Growing Your Team Without Growing Pains: Learn how VaHub Pro's approach to hiring and managing VAs can help you scale your agency sustainably, while focusing on high-level strategy and growth.
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